Legal
Redo and refunds
This page is not finished: our registered business name and ABN still have to go in. Everything else on it is accurate.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where there is a major failure you may choose a refund or a replacement, and that choice is yours rather than ours. Nothing here limits those rights, and neither do the courtesy windows we offer on top of them.
The courtesy redo
If the character does not look like your child, or a page has an obvious error, tell us within 7 days and we redraw it free, no questions asked. This is on top of your consumer guarantees, not instead of them.
You never pay for a book that did not finish.
When we refund
If the redo still does not look like your child, we refund you in full. If a book never finishes you are not charged at all, and if you somehow were, we give it back without being asked. A simple change of mind after the book has been made is not something we refund, because the work is done — but tell us anyway, because we would rather sort it out than not.
How to ask
Email hello@tellstory.kids with your order number, within 7 days for the courtesy redo. We reply within one business day, Adelaide time.
Last updated 25 September 2026.